Frequently Asked Questions
What is CloudVigil AB?
CloudVigil AB is a Swedish technology consultancy and product studio based in Kista, Stockholm (registration number 559588-0393). We build secure cloud platforms, software and AI automation, and we operate our own products — including social media management and automated publishing services.
What do your social media tools do?
Our tools — including Campaign Studio, our app on Meta platforms — let you connect social media accounts you own or manage and then compose, schedule and automatically publish content, manage posts across platforms from one place, and view engagement analytics for what you publish.
Which platforms are supported?
We integrate with platforms through their official APIs, including Meta Platforms (Facebook Pages and Instagram professional accounts) and X (formerly Twitter). Support for additional networks is added over time. All integrations follow each platform's developer policies.
Do you store my social media password?
No. Connections use OAuth: you sign in directly on the platform's own site, and the platform issues us a limited access token for the permissions you approve. We never see or store your password, and you can revoke the token at any time.
What data do you access from my social accounts?
Only what is needed for the features you use: basic profile information, the pages or accounts you choose to connect, the content you schedule or publish through our tools, and engagement metrics for analytics. Details are in our Privacy Policy.
Do you sell my data or use it for advertising?
No. We do not sell personal data, and we do not use data received from Meta, X or any other platform for advertising or for any purpose beyond providing our services.
Where is my data stored?
Primarily within the EU/EEA, on infrastructure operated under GDPR-compliant data processing agreements. Access tokens are stored encrypted.
How do I disconnect a social media account?
You can disconnect an account in the settings of our services, or remove the app directly from the platform — for example under Apps and Websites in your Facebook settings or Connected apps in your X settings. Step-by-step instructions are on our User Data Deletion page.
How do I delete my data completely?
Email [email protected] with the subject "Data Deletion Request", or follow the instructions on our User Data Deletion page. We delete your data within 30 days and confirm when it is done.
How do I get in touch?
Email us at [email protected]. We are based in Kista, Stockholm, Sweden, and respond to most enquiries within two business days.